These Terms of Service govern your use of the website and the purchase of organisational products from ELSOON STATIONERY PTE. LIMITED. By placing an order, you agree to be bound by these terms.
- Corporate Information
This website is operated by ELSOON STATIONERY PTE. LIMITED, a company incorporated in Singapore.
Company Registration Number: 201827899M
Registered Office Address: 152 Beach Rd, Singapore 189721
Official Correspondence Email: organizer@cubiclecase.com
Telephone Support: +65 60116716
- Shipping and Delivery Policy
We exclusively serve customers within the European region. Our logistics operations are managed via priority courier services, including established global carriers.
Transit Time: Standard delivery typically requires 5 to 8 weekdays.
Order Tracking: To maintain transparency, automated tracking notifications will be dispatched to your registered email address at key intervals: upon dispatch, arrival at regional sorting facilities, and when the order is out for local delivery.
Delayed Shipments: If a shipment exceeds the standard transit timeframe, we will initiate a formal investigation with the carrier. Depending on the findings, we will facilitate a full reimbursement or a replacement shipment.
- Transfer of Risk and Ownership
In accordance with European consumer protection regulations, the risk of loss or damage to the goods remains with ELSOON STATIONERY PTE. LIMITED until the items are physically delivered to you or a third party nominated by you. Ownership of the products transfers to the customer only upon successful physical receipt. - Right of Withdrawal (14-Day Return Period)
As a consumer in the European Union, you have the right to withdraw from your purchase within 14 days of receiving the goods without providing a specific reason.
To exercise this right, you must inform us of your decision via a clear statement sent to organizer@cubiclecase.com.
The items must be handled with reasonable care while in your possession.
- Damaged or Defective Goods
We maintain professional quality control over our organisational products. If you receive an item that is damaged or functionally impaired, please follow these steps:
Contact our support team via email within the statutory period.
Provide photographic evidence of the damage or defect.
Resolution: Upon verification of the evidence, we will issue a full refund or a replacement at no additional cost. For verified damage, we do not require the physical return of the impaired item, thereby facilitating a more efficient resolution for the customer.
- Limitations of Liability
While we implement robust organisational measures to ensure a professional service, we do not provide absolute assertions regarding the uninterrupted availability of the website. Our liability is limited to the purchase price of the products as permitted under the governing laws of Singapore and mandatory European consumer statutes. - Governing Law and Jurisdiction
These Terms of Service shall be governed by and construed in accordance with the laws of Singapore. However, as our services are directed at the European market, we acknowledge and adhere to the mandatory consumer protection laws of the European jurisdictions in which our customers reside.
