1. Ordering & Payments
What payment methods do you accept? We offer a variety of secure payment options to facilitate a smooth transaction process. We accept major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital wallets such as Apple Pay and Google Pay, alongside other regional electronic wallet solutions available at checkout.
Is my transaction information handled professionally? Yes. All payment processing is conducted via industry-standard encrypted channels. We do not store your full card details on our servers; instead, information is handled by our professional payment service providers to maintain high standards of operational integrity.
2. Shipping & Delivery
Which regions do you serve? Our services and products are exclusively available to customers located within the European region.
How long will it take to process and ship my order? Once an order is confirmed, our team requires 2-3 working hours to prepare and dispatch your items. Following dispatch, the standard transit time to European destinations is typically between 6 and 8 working days.
How can I track the progress of my delivery? We maintain a transparent logistics process in collaboration with priority carriers such as DHL, FedEx, and UPS. Automated tracking notifications will be sent to the email address provided at checkout during key milestones:
- Upon successful dispatch from our facility.
- When the parcel reaches major regional logistics hubs.
- When the order is out for final local delivery.
What happens if my order is delayed? If your parcel has not arrived within the estimated timeframe, please contact us. We will immediately initiate an official investigation with the carrier. Depending on the outcome of the enquiry, we will facilitate either a full reimbursement or a replacement shipment.
3. Returns & Refunds
What is your return policy for European customers? In accordance with the European Union’s consumer regulations, you are entitled to a 14-day Right of Withdrawal. You may cancel your purchase for any reason within 14 days of receiving the goods by notifying us via email at organizer@cubiclecase.com.
What should I do if my item arrives damaged or faulty? We take pride in the quality of our organisational products. If you receive an item with a defect or damage:
- Contact our support team via email.
- Provide photographic evidence of the issue.
- Upon verification, we will process a full refund or send a replacement. You are not required to return the damaged item; the photographic evidence is sufficient for us to resolve the matter efficiently.
4. Corporate Information
Who operates this website? This website and the CubicleCase brand are owned and operated by:
- Company Name: ELSOON STATIONERY PTE. LIMITED
- Registration Number: 201827899M
- Registered Office: 152 Beach Rd, Singapore 189721
- Contact Email: organizer@cubiclecase.com
