At ELSOON STATIONERY PTE. LIMITED, we strive to provide a seamless experience for our European clientele. This policy outlines our professional standards for cancellations, returns, and reimbursements regarding our organisational products.
1. Right of Withdrawal (14-Day Cooling-Off Period)
In accordance with European Union consumer regulations, customers within the European Economic Area (EEA) possess a statutory right to withdraw from their purchase within 14 days of physical receipt of the goods, without the requirement to provide justification.
- Notification: To exercise this right, you must notify us of your decision via a clear statement sent to organizer@cubiclecase.com.
- Procedure: Upon notification, you have a further 14 days to return the items to our designated facility. The customer shall bear the direct cost of returning the goods unless the item is deemed faulty.
2. Damaged or Functionally Impaired Goods
We maintain strict oversight of our logistics and product handling. If you receive an item that has been impaired during transit or arrives with a defect:
- Evidence: Please contact our support team via email and provide photographic evidence of the issue.
- Resolution: Upon verification of the provided evidence, we will facilitate a full reimbursement or a replacement at no additional cost to you. You are not required to return the damaged item; the photographic documentation is sufficient for us to resolve the matter efficiently.
3. Shipping-Related Reimbursements
We collaborate with priority carriers including DHL, FedEx, and UPS to ensure efficient transit. Our standard delivery timeframe is typically 6 to 8 working days.
- Investigations: If your order exceeds the standard transit timeframe, we will initiate a formal investigation with the respective carrier.
- Outcome: Based on the investigation’s findings, we will issue a full refund or provide a replacement shipment if the parcel is confirmed as lost or significantly delayed beyond professional standards.
4. Return Address
All authorised returns must be directed to our regional facility at the following address:
- Return Facility: 152 Beach Rd, Singapore 189721
5. Refund Processing
All approved reimbursements are processed back to the original payment method used during the initial transaction.
- Supported Payment Methods: We facilitate transactions via Visa, Mastercard, American Express, Apple Pay, Google Pay, and recognised electronic wallets.
- Timeframe: Once a refund is initiated, it typically appears in your account within 5 to 10 working days, depending on your financial institution’s internal processing protocols.
6. Corporate Identity
This policy is governed by the professional standards of:
- Company Name: ELSOON STATIONERY PTE. LIMITED
- Registration Number: 201827899M
- Registered Office: 152 Beach Rd, Singapore 189721
- Email: organizer@cubiclecase.com
- Telephone: +65 60116716
