At CubicleCase, managed by ELSOON STATIONERY PTE. LIMITED, we are committed to providing professional and efficient logistics for our organisational products. This policy outlines our shipping procedures, timeframes, and commitments to our customers across Europe.
1. Service Coverage
We exclusively cater to customers located within the European region. Our shipping operations are structured to provide reliable transit from our distribution hubs to your designated address.
2. Order Processing & Dispatch
- Dispatch Location: Orders are processed and dispatched from our facility located at152 Beach Rd, Singapore 189721
- Processing Time: All orders are typically prepared and dispatched within 2-3 working days following payment confirmation.
3. Shipping Methods & Transit Times
To ensure professional handling, we collaborate with priority carriers, including DHL, FedEx, and UPS.
- Standard Transit Time: Once dispatched, orders generally arrive within 6 to 8 working days.
- Shipping Priority: We utilise priority logistics to facilitate the timely movement of goods across borders.
4. Automated Tracking & Notifications
Transparency is a core component of our service. We provide comprehensive tracking for every order. Automated status updates will be sent to the email address provided at checkout during the following milestones:
- Order Dispatch: When the parcel leaves our facility.
- Logistics Hub Arrival: When the parcel reaches a major regional sorting centre.
- Out for Delivery: When the local carrier begins final delivery to your address.
5. Delivery Delays & Investigations
While we strive to meet all estimated timeframes, external factors may occasionally influence transit times.
- If your order has not been received within the standard timeframe, please contact our support team at organizer@cubiclecase.com.
- Upon notification, we will immediately launch a formal investigation with the respective carrier.
- Based on the investigation’s findings, we will facilitate a full reimbursement or a replacement shipment as appropriate.
6. Transfer of Responsibility
In alignment with European consumer rights, ELSOON STATIONERY PTE. LIMITED maintains responsibility for the items until they are physically delivered to you or your nominated representative. We ensure that the risk of loss or damage is managed by our company until the point of successful receipt.
